Our customer refund and service credit policy for products and services is as follows:

The depth of information in Always Check Your Builder reports will vary based on the information collected directly from the report subject and third party sources, presence or absence of public filings, credit activity and age of business. In Always Check Your Builder reports may or may not contain financial statements, trade information, principal antecedents and/or public filings. The minimum level of information is defined as the delivery of a report which provides the user with a baseline of industry, credit, company or Australian courts oriented information to make a risk management decision.

No refunds, service credits or returns will be issued for reports ordered and delivered on or through the website where a report has been provided and the information contained in the business file has been verified. The paucity or absence of any data or information in the report is in itself an indication of the profile or background of the search subject and is not to be considered a failure to deliver.

These policies apply to orders placed on-line or by phone, and paid via credit card, or by invoice.

If, however, the requested services were not provided in a reasonable timeframe, cancel/refund requests will be reviewed on a case-by-case basis.

The appearance of a credit card refund on your account may take 3-5 days based on the time of the bank issuing the card. Cancellation of Always Check Your Builder invoices can take 3-5 business days.

The Always Check Your Builder Terms of Service and this Refund & Cancellation Policy may be amended from time to time. Your continued use of the licensed products following notice of any such amendment shall be conclusively deemed an acceptance of such amendment. Invoices can take 3-5 business days.

All refunds, cancellations or transaction support requests should be directed to admin@alwayscheckyourbuilder.com.au.