ACT WITH A LEVEL HEAD

Yes, a problem can be very upsetting.

Anger, dummy spitting and ultimatums can guarantee to make every problem much worse.

Allow yourself time to take a breath and look at things calmly (we didn't say happily).

If there is a problem, there are many options available to you for remedy.

NOBODY will bend over backwards to help a shouter.

If your builder is over emotional, use an intermediary.

Remember there can be difficult clients as well as difficult builders.